t99 Frequently Asked Questions

t99 requires a government-issued photo ID for KYC verification — a National ID Card (NID), passport, or driving licence is accepted. You will also need to submit a proof of address document (such as a utility bill or bank statement dated within the last three months) and confirmation of the payment method registered to your account. Verification is typically completed within one business day.

No. Each player is permitted to hold exactly one t99 account. Opening duplicate accounts is a breach of the Terms and Conditions and will result in all associated accounts being suspended, bonuses forfeited, and any pending withdrawals placed on hold pending review. If you have accidentally created a second account, contact [email protected] immediately to resolve the situation.

If you cannot log in to your t99 account, first use the 'Forgot Password' option on the login page to reset your password via an OTP sent to your registered mobile number. If you no longer have access to that number, or if your account has been locked after multiple failed attempts, contact the t99 support team at [email protected] with your registered details and a member of the team will assist you within 24 hours.

To close your t99 account permanently, email [email protected] with the subject line 'Account Closure Request' from your registered email address. t99 will process the closure within two business days, withdraw any remaining balance to your registered payment method, and confirm the closure by email. Note that if you are closing due to gambling concerns, a self-exclusion may be a more suitable option — see the Responsible Gaming page for details.

To deposit via bKash on t99, log in to your account, go to the Cashier section, select bKash as your deposit method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction from your bKash app or by dialling *247#. Deposits via bKash are processed instantly and funds appear in your t99 balance within a few minutes of the transaction being confirmed.

Nagad deposits on t99 are processed instantly in almost all cases. Once you confirm the transaction in the Nagad app or via USSD, your t99 account balance is updated within 1 to 5 minutes. If your deposit does not appear after 10 minutes, contact [email protected] with your Nagad transaction reference number and the t99 support team will investigate and credit the amount manually if confirmed.

The minimum deposit on t99 is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank may carry a higher minimum — typically ৳500 — due to bank processing requirements. There is no maximum deposit limit set by t99, though your payment provider's own transaction limits will apply.

The minimum withdrawal amount on t99 is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, Upay, or a linked bank account. You must complete KYC verification before your first withdrawal can be approved. t99 does not charge a withdrawal fee, though your payment provider may apply their own standard transfer charges.

t99 processes withdrawal requests within 1 to 24 hours for mobile wallet methods (bKash, Nagad, Rocket, Upay). Bank transfer withdrawals typically take 1 to 3 business days depending on the receiving bank. All withdrawals require a verified account. Requests submitted during peak periods or that trigger a routine compliance review may take slightly longer, but the t99 support team will notify you if there is any delay beyond the standard timeframe.

t99 does not charge any fees on deposits or withdrawals made through the platform. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction fees for outgoing transfers. These third-party fees are outside t99's control and will not be reimbursed. Check your payment provider's current fee schedule for the exact charges applicable to your account type.

No. t99's policy requires that withdrawals are returned to the same payment method and account used for the original deposit. This is a standard anti-money-laundering control. If you have changed your bKash number or closed the account you used to deposit, contact [email protected] to discuss your options. Additional verification documents may be required before an alternative payment destination can be approved.

Cricket betting on t99 lets you wager on match outcomes, innings totals, player performance markets (top run-scorer, leading wicket-taker), and in-play events as the match unfolds in real time. t99 covers BPL, IPL, T20 World Cup, Test matches, ODI series, and bilateral Bangladesh Tigers fixtures. Simply navigate to the Cricket section, select your match, choose your market, enter your stake, and confirm your bet before the market closes.

t99 offers a wide catalogue of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The range covers classic three-reel slots, five-reel video slots with bonus rounds, and progressive jackpot titles. All slot games on t99 are certified for fair play using a random number generator (RNG) audited by the game provider. Visit the Slots section of the platform for the full catalogue and filter by provider, theme, or volatility.

Yes. t99 is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download is required. All features available on desktop, including cricket betting markets, live casino tables, slots, deposits, withdrawals, and account management, are accessible from your mobile browser. Simply visit t99.cam from Chrome, Firefox, or your default browser on any smartphone or tablet.

RTP (Return to Player) varies by game and is set by the individual game provider, not by t99. Most slot games available on t99 have RTPs ranging from 94% to 97%, which is standard for the industry. The RTP for each title is published in the game's information panel — tap the 'i' or 'Help' button within the game to view it. Higher RTP does not guarantee wins in any individual session; it reflects the theoretical long-run payout percentage across all players.

Yes. t99 Casino includes a full live dealer section powered by Evolution Gaming and Ezugi, featuring live roulette, live blackjack, live baccarat, live teen patti, and live Andar Bahar. Games are streamed in real time from professional studios with HD video and real dealers. You can interact with the dealer via the live chat feature during gameplay. Live casino tables are available 24 hours a day, including during BPL and IPL match days.

t99 offers a welcome bonus to all newly registered players who complete their first deposit. The specific bonus amount and structure are displayed on the promotions page at the time of your registration, as offers are updated periodically. Welcome bonuses at t99 are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement is the total amount you need to bet before bonus funds can be converted into withdrawable cash. For example, if t99 gives you a ৳1,000 bonus with a 20x wagering requirement, you must place ৳20,000 in qualifying bets before the bonus balance becomes withdrawable. Not all games contribute equally to wagering — slots typically count 100%, while some table games may count at a lower rate. Full contribution rates are listed in the individual bonus terms.

Yes. t99 regularly runs cricket-specific promotions tied to BPL, IPL, T20 World Cup, and other major tournaments. These include enhanced odds on selected matches, deposit bonuses during tournament windows, free bet credits for specific markets, and loyalty reward multipliers during live matches. Promotional offers are announced on the t99 platform and communicated to opted-in players by notification. Check the promotions section during active tournament seasons for the latest offers.

No. Bonus funds and any winnings generated from them are subject to wagering requirements before they can be withdrawn. Until the wagering requirement is fully met, bonus-derived funds remain in a restricted balance. Your cash balance — made up of real-money deposits and winnings not tied to a bonus — can be withdrawn at any time, subject to the standard KYC and minimum withdrawal conditions. Always check the specific terms attached to each bonus offer before claiming it.

Yes. t99 rewards its most active players through an ongoing loyalty programme. As you play on the platform — whether betting on cricket, spinning slots, or playing at the live casino — you accumulate loyalty points that can be exchanged for bonus credits, free bets, or account benefits. Higher-tier players receive priority withdrawal processing, dedicated account management, and access to exclusive tournament promotions. Full details of the current loyalty tiers are available in the promotions section of your account dashboard.

Yes. t99 uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers, the same encryption standard used by major banks. Player funds are held separately from operational funds to ensure they are protected. All games on t99 use certified RNG technology from regulated providers. t99 also enforces strict KYC and anti-money-laundering procedures to keep the platform secure for all players.

t99 operates as an online betting and casino platform serving Bangladeshi players. We are committed to providing a secure, fair, and transparent service and operate under strict internal compliance standards covering KYC, AML, and responsible gaming. We recommend that all players satisfy themselves regarding the laws applicable in their own jurisdiction before registering. t99 does not make specific claims about licensing by Bangladeshi government bodies.

You must be at least 18 years old to register an account, make a deposit, or place any bet on t99. Age is verified at registration and again during the KYC process before withdrawals are approved. Any account found to belong to a person under 18 will be permanently closed, all funds returned where possible, and all winnings voided. t99 takes the protection of minors extremely seriously and encourages parents to use device-level parental controls.

To self-exclude from t99, go to Account Settings, select the Responsible Gaming section, and choose Self-Exclusion. You can select a period of 6 months, 1 year, 2 years, or permanent exclusion. Self-exclusion takes effect immediately — your account is locked, all marketing stops, and t99 will attempt to prevent new accounts being opened under your details. If you need urgent assistance, email [email protected] and the player welfare team will act on your request right away.

The t99 customer support team is available 24 hours a day, 7 days a week. You can reach us by emailing [email protected]. Our team responds to general queries within 24 hours and to urgent matters — such as account security issues or self-exclusion requests — as a priority. When contacting support, please include your registered mobile number or username and a clear description of your issue so we can resolve it as quickly as possible.